Support
Here you will find an overview of the most frequently asked questions from our customers. If your answer is not listed, please fill in our contact form or send an e-mail to info@rudys-farm.com . Don't worry, we are always happy to assist you!
Cannabis, weed, hashish or ganja - What's the difference?
Hemp or Cannabis is the name of the plant. Weed, marijuana and hash or hashish are different terms for products that are made from the plant. The words are often used interchangeably. Weed or marijuana is made from the dried flower tops and leaves of the cannabis plant. Hashish comes from the resin of the flower tops of the cannabis plant. By compressing the resin, a brown sticky layer is created. That is hashish. The Hindustani word Ganja is one of the oldest and most commonly used synonyms for cannabis flower, specifically marijuana or hashish.
Is there a minimum order amount?
No, we do not have a minimum order amount.
Will I receive confirmation after my order?
After checkout you will receive a confirmation email. This contains all the details of your order, including bank details for the payment. Don't forget to check your spam mailbox, sometimes emails end up there by mistake.
What shipping methods can I choose from?
All orders are shipped free and discreetly via Correos. Since all orders fit through your regular letterbox, you don't need to be home to receive them. Correos is a Spanish state-owned postal company, part of the Sociedad Estatal de Participaciones Industriales. Correos employs 53,000 people and processes 5.4 billion pieces of mail annually, making it one of the largest postal services in the world. You can request to send the shipment with track & trace, but it's not really necessary.
What does discreet packaging mean?
We send our seeds packed in a bubble envelope, usualy brown or yellow. There is no company name or logo on the outside of the envelope, only recipient address and the sender adress. We use regular stamps so as not to arouse any suspicion. You can request for track&trace but it's not realy nessecary. You can request to send the shipment with track & trace, but it's not really necessary.
Which payment methods can I choose from?
At Rudy´s Farm you can pay in the following ways:
Manual bank transfer:
Rudy's Farm accepts manual bank transfers from customers worldwide. The Payment Instruction on the order confirmation contains all the necessary information required to make error-free payment.
Payment cards:
Rudy's Farm accepts Visa, Mastercard, American Express, Cartes Bancaires, Discover, Diners Club, JCB and China UnionPay payments from customers worldwide. Due to technical issues with our payment provider most payment cards are unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Secure Redirection to bank:
iDEAL (The Netherlands)
With iDEAL, customers in the Netherlands can pay directly via online transfers from their bank account. Customers are redirected to their bank's payment page to log in and authorize payments. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Bancontact (Belgium)
Rudy's Farm Accepts payments with Bancontact, the most popular payment method in Belgium. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or sign up to our newsletter. We are sorry for the inconvenience!
EPS (Austria/Germany)
EPS allows customers in Austria and Germany to pay directly via online transfers from their bank account. Customers are redirected to their bank's payment page to log in and authorize payments. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
BLIK (Poland)
BLIK allows customers in Poland to pay directly via online transfers from their bank account. Customers enter a six-digit code into the payment form via their banking app. The bank sends a push notification to your customer's mobile phone asking them to authorize the payment in their banking app. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Przelewy24 (Poland)
Przelewy24 (P24) allows customers in Poland to pay directly via online transfers from their bank account. Customers are redirected to their bank's payment page to log in and authorize payments. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Wallets:
Mobile Pay (Denmark/Noorwegen/Zweden/Finland)
MobilePay is a Scandinavian wallet that allows customers in Denmark, Norway, Sweden and Finland to make payments via your app or on your website. Customers are guided to the MobilePay app during the payment process, where they immediately authorize the payment. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Revolut Pay (Europe/UK)
Revolut Pay is a digital wallet that stores payment card and bank account details. Popular in Europe and the United Kingdom. Supported countries are; Belgium, Denmark, Germany, Finland, France, Irland, Italy, Norway, Austria, Poland, Sweden and Spain.Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
Vouchers:
Multibanco (Portugal)
Multibanco allows customers in Portugal to pay directly via online transfers from their bank account. Customers are redirected to their bank's payment page or to the nearest payment terminal to log in and approve payments. Popular in Portugal. Due to technical issues with our payment provider this payment method is unfortunately unavailable at the moment. Don't worry, you can always make a manual bank transfer. If you want a notification when the issue is resolved please send an e-mail to info@rudys-farm.com or subscribe to our newsletter. We are sorry for the inconvenience!
The seeds I want to order are not in stock. What now?
It may happen that certain seeds or the quantity you want are temporarily unavailable. You can enter your e-mail address on the product page with the request "Let me know when this product is back in stock." You will automatically receive an e-mail when the seeds are back in stock. You can also send an e-mail to info@rudys-farm.com
Does Rudy's Farm also have a physical store?
No, we currently only have an online webshop.
Can I also pick up my order at your physical address?
No, it is not possible to collect your order from our physical address.